Frequently Asked Questions
Table of Contents:
- Do you ship internationally?
- What are the products made out of?
- How do I take care of my jewelry
- How is pricing determined
- What's your competitive advantage
- Do you do custom orders?
- How should the bracelets fit?
- How long will it take to receive my order
- Do you offer personalized notes?
- Can I request a restock on sold-out items?
- Are your packages eco-friendly?
- Do you offer refunds or exchanges?
- Can I wear my jewelry everyday?
1. Do you ship internationally?
Yes babe, we do! We’re currently working on shipping to North America and Australia — with more of the world to follow. Sit tight, we’re coming for you.
2. What are the products made of? Are they tarnish proof?
Most of our jewelry is crafted from stainless steel bases—hypoallergenic, low-nickel, and built to resist tarnish.
We also use:
- 18k gold-plated alloys for our accent beads
- Durable cubic zirconia & clay for our signature Infinity Beads
Some shimmer spacer beads (aka the sparkle baddies) are gold-tone or brass-plated—they’re not fully tarnish-proof but still gorgeous when handled with care.
Care Tips:
Avoid water, sweat, and sprays
- Store dry in a pouch or box
- Wipe gently after wear
We’re working on transitioning to fully luxe, non-tarnish materials as we grow—thanks for supporting our shimmer story.
3. How do I take care of my jewelry?
Keep your pieces dry and treat them gently — no water, no workouts, and definitely no tossing them in your bag. Some styles are daintier than others, so a little extra care goes a long way.
4. How is pricing determined?
Every piece is handmade with care (and a lil’ love). That means:
- No two products are exactly alike
- Some take more time and specialized materials
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You’re not paying for mass production — you’re paying for art
So yes, the price reflects the time, materials, and craftsmanship. And every shimmer is worth it.
5. What’s your competitive advantage?
Three things, babe:
Design. Culture. Price.
We bring affordable handmade pieces that honor cultural identity — all while keeping it accessible and sustainable. Infinity Beads is for the girls who want meaning behind their jewelry without breaking the bank.
6. Do you do custom orders?
Right now? Not quite. Some bracelets offer customization options, but full-on custom pieces aren’t available just yet.
We’re a small team doing the most — but never say never. We may revisit custom orders in the future. xo
7. How should the bracelets fit?
All bracelets are made to fit average wrist sizes. If your wrist is on the larger side, just reach out! We’ll size it up so you get the perfect fit.
8. How long will it take to receive my order?
We aim to process all orders within 1–5 business days. After that, shipping time depends on where you are:
- Standard delivery: 1–2 weeks
- Express delivery: Much faster (and always an option at checkout)
We’ll keep you posted every step of the way — pinky promise.
9. Do you offer gift wrapping or personalized notes?
Yes! If you’re sending some shimmer love to a friend, just let us know in the order notes. We can include a handwritten note and wrap your piece with extra Infinity Beads love — no extra charge.
10. Can I request a restock on sold-out items?
If something’s out of stock, don’t worry. You can DM us on Instagram or email us, and we’ll let you know if a restock is on the horizon. Some of our pieces are one-time drops, but others may return based on demand!
11. Are your packages eco-friendly?
Yes, queen. Our packaging is as sustainable as possible — we use compostable mailers, eco tissue, and recyclable boxes. Because shimmer shouldn’t cost the earth.
12. Do you offer refunds or exchanges?
Due to the handmade nature of our products, we do not offer refunds or exchanges unless the product is damaged upon arrival. But if you have any issues, please reach out — we’re always happy to help.
13. Can I wear my jewelry every day?
Most of our pieces are designed for regular wear, but keep them away from water, sweat, and harsh chemicals for longevity. Think: date night, not gym sesh.